Privacy Policy

Elevated Digital Marketing ABN: 25 734 508 634 Adelaide, South Australia Phone: 0486 033 744 | Web: elevateddigitalmarketing.com.au

Last updated: September 2026

Elevated Digital Marketing ("EDM", "we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect personal information.

1. What Information We Collect

We may collect the following types of personal information:

Contact details: name, email address, phone number, business name, and address.

Business information: ABN, industry, website URL, and social media/advertising account details relevant to providing our services.

Payment information: billing details and invoice history (we do not store full credit card numbers — payments are processed through third-party payment providers).

Communications: records of emails, calls, meeting notes, and enquiries.

Website usage data: IP address, browser type, pages visited, and cookies, collected via our website and analytics tools.

Account access data: where a Client grants us access to advertising, social media, website, or analytics accounts, we may access information within those platforms as needed to deliver services.

2. How We Collect Information

We collect personal information directly from you when you:

enquire about or engage our services;

complete a form on our website;

communicate with us by phone, email, or social media; or

grant us access to your business accounts (e.g. Google Ads, Meta Business Suite, website hosting, analytics).

We may also collect information automatically through cookies and similar technologies when you visit our website.

3. How We Use Your Information

We use personal information to:

provide, manage, and improve our digital marketing services (social media management, paid ads, SEO, content creation, website design);

communicate with you about your account, projects, and invoices;

prepare quotes, proposals, case studies, and reports;

process payments and maintain business records;

market our services to you, where you have not opted out (e.g. newsletters, promotions such as The Marketing Intensive™); and

comply with legal and regulatory obligations.

4. Disclosure of Information

We do not sell personal information. We may disclose personal information to:

Third-party platforms used to deliver services, such as Google, Meta, email marketing tools, website hosts, and analytics providers;

Service providers who assist us with IT, hosting, accounting, or administrative functions, subject to confidentiality obligations;

Professional advisers such as accountants or lawyers, where necessary; and

Regulatory or law enforcement bodies, where required by law.

Some of these third parties (e.g. Google, Meta) may store or process data outside Australia. We take reasonable steps to ensure any overseas recipients handle personal information in a manner consistent with the APPs.

5. Cookies and Analytics

Our website may use cookies and tools such as Google Analytics and Meta Pixel to understand website usage and improve our marketing. You can disable cookies through your browser settings, though this may affect website functionality.

6. Data Security

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, including restricted access to systems and secure storage of business records.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law (including tax and business record-keeping obligations), after which it is securely deleted or de-identified.

8. Access and Correction

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. We will respond within a reasonable timeframe and may need to verify your identity before processing your request.

9. Marketing Communications

You may opt out of receiving marketing communications from us at any time by using the unsubscribe link in our emails or contacting us directly. Opting out does not affect service-related communications necessary to deliver contracted services.

10. Complaints

If you believe we have breached the APPs or mishandled your personal information, please contact us using the details below. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will be available on our website.

12. Contact Us

For any questions, access requests, or complaints regarding this Privacy Policy, please contact:

Elevated Digital Marketing Adelaide, South Australia Phone: 0486 033 744 Web: elevateddigitalmarketing.com.au