Frequently Asked Questions

About Our Services

What services does Elevated Digital Marketing offer? We offer social media management, paid advertising (Google Ads and Meta Ads), SEO, content creation, website design, and content shoots — tailored for small-to-medium local businesses across Adelaide.

Do you work with businesses outside Adelaide? Our core focus is Adelaide and South Australian businesses, but we do work with clients further afield depending on the service — get in touch and we'll let you know if we're a fit.

What industries do you work with? We work across a range of trades and service-based businesses — including electrical, construction, automotive, and retail — as well as ecommerce and lifestyle brands.

Do you offer one-off projects or only ongoing services? Both. Website design, content shoots, and SEO audits can be one-off projects, while social media and Google Ads are typically ongoing monthly services for the best results.

Pricing and Packages

Is ad spend included in the management fee? No. Our fee covers strategy, setup, and management of your campaigns. Your advertising budget (what you pay Google or Meta directly) is separate and set by you.

Are there any lock-in contracts? Ongoing services run month-to-month with 30 days' notice to cancel — no long lock-in contracts. Some project-based work may require a deposit upfront.

Do prices ever change? We review pricing periodically and will always give at least 30 days' written notice before any change to an ongoing service.

Getting Started

How do I get started? Book a discovery call with us. We'll discuss your goals, current marketing, and which service or package fits best, then send through a proposal or quote.

What is The Marketing Intensive™? It's a done-for-you sprint where we build months of content, campaigns, and strategy in one focused production block — either a 90-day plan (1-week sprint) or a 180-day plan (2-week sprint). Limited to 4 spots per quarter.

What do you need from me to get started? Access to relevant accounts (social media, Google/Meta ads, website, analytics), your branding assets, and timely feedback on drafts and approvals — we'll guide you through exactly what's needed during onboarding.

How long until I see results? It depends on the service. Paid ads can show early traction within weeks, while SEO and organic social typically take 3–6 months to build momentum. We don't guarantee specific results, as outcomes depend on your market, competitors, and platform changes — but we always work to industry best practice.

Working Together

Who will manage my account? Your dedicated EDM team member will manage your account, with regular check-ins and reporting so you always know what's happening.

How do I track progress? We provide regular reporting through our client dashboard, plus check-ins to review performance and adjust strategy.

What if I want to pause or cancel my service? Just give us 30 days' written notice. There's no penalty — you'll only be billed for work completed up to the end of that notice period.

Do I own my content and website once the project is finished? Yes — once paid in full, final deliverables (website files, ad creative, content) belong to you. We may retain our own templates, tools, and pre-existing frameworks used to create them.

Can I see examples of your work? Yes — check out our case studies and portfolio, or ask us for examples relevant to your industry.

Still Have a Question?

Get in touch — we're happy to help.

Phone: 0486 033 744 Web: elevateddigitalmarketing.com.au